Santa Cruz Bikes has increased their frame warranty to 5yrs from 2yrs on all their bikes and as I understand it this will be applied retroactively to any bikes sold within the last 5yrs. That means my Nomad is back under warranty should anything go wrong until Feb 2014. Sweet! Santa Cruz also has a Lifetime Bearing Warranty and a Lifetime No-Fault Replacement Program to help out owners in situations not covered by their warranty.
All in all it’s a pretty nice post sale support framework which is nice when you drop $5K for a bike and plan to ride it a long time. 🙂
From the Santa Cruz website here is their warranty info……
Five Year Frame Warranty
Santa Cruz Bicycles will repair or replace at its option any frame it determines to be defective. The warranty will be in effect for five years from the date of sale and applies to the original owner. This warranty does not cover custom finishes.
Lifetime Bearing Warranty
Santa Cruz Bicycles frame bearings are warranted for life to the original owner of the bike. The return process is simple: send your used bearings back to Santa Cruz Bicycles in an envelope marked “Warranty Bearing Replacement”, and be sure to include your return address. We’ll turn your package around within 48 hours, and cover the shipping back to you. That’s it!
Santa Cruz Bicycles will make replacement parts available to the original owner at a minimal charge in the event of a crash or other non-warranty situation for the life of the bike.