I’m reposting an email from Bike Friday which provides the info you need to get your Tikit rolling again.
“Dear Bike Friday tikit owners:
We know you are anxious to get back on your tikit. We have finalized the first steps of the replacement process.
We will build replacement stems for the 3,800 tikits spread around the world, and will work with each of you to see that your stem is replaced and you are back on your tikit as quickly as we can.
We will send the replacement stem directly to you or your Bike Friday dealer, your choice. We will reimburse tikit owners with a stipend for the labor cost of installing the replacement stem. tikit owners in the USA will be asked to send their defective stems back to us for disposal.
We can’t express how deep our gratitude is for the continuing support and patience of all tikit owners. We were humbled by the response to our call for financing ideas to enable us to move faster with our process than we would be able to do otherwise. We are working on that while we continue to move ahead at best speed. Already several people have come forward so that our confidence is much improved.
We are making progress in lining up material and the additional manpower necessary to build replacement tikit stems.
One of the biggest challenges in the next phase will be deciding what order to replace the stems. Thank you to those who already have offered to wait while those in urgent need are taken care of first.
This form is somewhat extensive and detailed, as we do need all this information to implement each stem replacement. We also give you the opportunity to rate your level of urgency so we can make sure those who rely on their tikits everyday can be serviced as soon as possible.
Please fill out the STEM REPLACEMENT FORM that you need to have to get a new stem as quick as possible. This is IN ADDITION to the registration for updates form and inspection survey we have previously asked you to fill out. Sorry for so many forms.
If you know of any other tikit owners who may not be reading their e-mail please pass this message on to them. We want to find everyone!
Thank you again for your patience.
Alan Scholz, Co-Founder, Bike Friday
Bike Friday tikit owners hot line phone number: 541-683-0175, International +1 541-683-0175
Bike Friday tikit owners email email@example.com”