So apparently Rohloff Germany [the mothership] is working out a new distributor agreement for USA and I presume Canada. I don’t know who the new Rohloff USA will be, but I did find out that Cycle Monkey in the US was and still is the authorized Rohloff repair company. So if you have any warranty work or non-warranty repairs required on your Rohloff give Cycle Monkey a ring. It also sounds like they have a good stock of small parts and complete hubs if you are trying to get something Rohloff related. Until the North American distributor issue gets sorted out they may be the easiest source for all things Rohloff.
For Canadians it may be just as expedient and cost no more to order Rohloff parts from SJSC [Thorn] in the UK. I’ve had fast service from them on a number of orders.