I had my first real Ortlieb failure. The buckles that close the roll top on my rear Ortlieb panniers both started to tear. I noticed it at home so it didn’t cause a problem.
Swapping in new buckles took a few minutes with a multi-tool. I checked the edges of the plastic frame to make sure they weren’t sharp. These are from the set of Ortliebs I lend to folks I tour with so it’s possible one of my friends got overly enthusiastic about tightening the buckles.
My Orlieb products have been virtually trouble free which is great, but it’s also nice to know that when stuff does go wrong I have a solid dealer to support me and that the product is designed to be easy to repair in the field.